Position Summary: Act independently to assess customer need for each request and collect appropriate information. Work to ensure customer satisfaction through timely confirmation of assigned interpreters and maintain and update Deaf consumer and business customer preferences for interpreters.

Position Responsibilities:

• Receives interpreter requests and enters request into database.
• Ensures accuracy and completeness of information entered into database.  Follows up on any additional information required to fulfill request.
• Responds in a timely and accurate manner to inquiries about interpreter services.
• Makes quick decisions within our guidelines while dealing with unexpected situations.
• Exercises judgment and sets priorities in performing and completing multiple activities simultaneously while working with frequent interruptions.
• Develops schedule of interpreters to provide appropriate services and adequate coverage for each assignment.
• Provides after-hours pager coverage on rotating schedule with other members of the team.
• Provides administrative assistance to employees who staff the after-hours pager; promptly enters into the system assignments that were accepted and/or filled after hours.
• Assist with preparation of department mailings and informational emails.
• Effectively communicates with customers information regarding application of existing laws requiring equal access for Deaf and hard of hearing people.  
• Increases customer knowledge and understanding of the field of interpreting by explaining rules,  policies and procedures, the demands of the interpreting job and gathering as much information as possible about the assignment or potential assignment.
• Works closely with team members to ensure work stays current and flows smoothly.
• Assigns qualified interpreter(s), as needed.
• Assists with other duties as assigned.