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Job 166755 - Computer Desktop Support Assistant
Chicago, IL

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Job Details

Location: Chicago, IL
Employment Type: Full-Time
Salary: Competitive

Job Description

QUALIFICATIONS:

•     Knowledge of, and experience working with, computers and related equipment

•     Must demonstrate competence by completing a hands-on diagnostic and repair exercises and by   explaining how specific problem situations would be approached

•     Knowledge of, and experience with, using the Internet as a reference tool in solving computer problems, e.g. Google Groups, TechNet, and other vendor-specific forums

•     Experience troubleshooting standard software such as the Microsoft Office suite of programs and Windows operating systems, including editing the Windows registry

•     Knowledge and experience of general networking elements such as TCP/IP, DNS, DHCP

•     Knowledge and experience recognizing and removing malware

•     Ability to provide training and support to agency personnel

•     Ability to work in a cooperative and supportive manner with a variety of people who possess varying skill levels in person, over the telephone, and through email

•      Must be able to transport, lift, move and install various pieces of computer equipment (up to 70 pounds) in a variety of locations and configurations

Requirements

RESPONSIBILITIES:

  1. Provide support to agency staff and programs, including hardware and software issues.
  2. Configure and setup desktop computers for staff.
  3. Keep asset database current.
  4. Maintain an organized workroom/stockroom
  5. Perform other duties as assigned.

 

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

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